Effective Date: November 20th, 2015
The TRUSTe program covers only information that is collected through this website www.smcusa.com, and does not cover information that may be collected through software downloaded from the website.
In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Please click here for fax and postal mail information for TRUSTe. TRUSTe's Dispute Resolution process is only available in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
SMC Corporation of America complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SMC Corporation of America has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SMC Corporation of America’s certification, please visit http://www.export.gov/safeharbor/.
Information Collection and Use
We collect the following personal information from you:
- Contact Information such as your name, email address, mailing address, phone number, and country location
- Unique Identifiers such as password
- Information about your business such as company name
- Product part numbers downloaded via our web site
- Format used for CAD model downloads
- Data from website searches
We use this information to:
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Send you marketing communications
- Administer surveys you entered through emails
- Enable you to upload your resume and to be contacted about job postings
- Enable you to download CAD files for SMC products
- Enable you to view images and catalogs related to SMC products
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. In some cases, SMC may provide your information to our authorized distributors or other SMC entities. These companies are authorized to use your personal information only as necessary to provide these services to us.
Our CRM and Email System providers are also Safe Harbor compliant. Data from these systems are used to send emails to interested parties, to provide account information, track sales opportunities, and identify project data for our sales personnel and distribution partners.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if SMC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so
User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on your member account information page by logging in to your account or by emailing our Customer Support (email@example.com). We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
We may send you marketing emails from time to time. Out of respect for your privacy, you may choose to stop receiving these marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at firstname.lastname@example.org.
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you, therefore, have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to evaluate our customer service levels and satisfaction with various aspects of our business, to monitor site traffic, and to personalize our web site. We send participants an email newsletter on a periodic basis.
We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users’ personal information for any other purpose.
Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by SMC and our business partners, distributors, or analytics or service providers such as Google, SalesForce.com, SOLIDWORKS, Wistia, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which may identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We may link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to allow tracking and analysis of clickstream data, and to personalize our web site for users.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use local shared objects (LSOs, sometimes called ‘flash cookies’ due to their similarity with http cookies) such as Flash and local storage, such as HTML5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5. To manage Flash LSOs please click here:
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or, if located in the European Union, click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Links to 3rd Party Sites
Changes to this Policy
SMC Corporation of America
10100 SMC Blvd.
Noblesville, Indiana 46060
SMC Customer Support (email@example.com)