SMC Corporation of America Privacy Policy

Effective Date: April 17, 2019

This privacy policy applies to SMC Corporation of America (collectively, "SMC" "we" "our" or "us"). This privacy policy describes how SMC collects and uses the personal information you provide on our web site: www.smcusa.com and when we provide services to you as a customer. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your personal information, as well as your rights in determining what we do with the information that we collect or hold about you.

Information Collection and Use

We use this information to:

  • Send requested product or service information
  • Respond to customer service requests
  • Administer user account
  • Send you marketing communications
  • Administer surveys entered through emails
  • Enable upload of resume and to be contacted about job postings
  • Download CAD files for SMC products
  • To view images and catalogs related to SMC products
  • When we believe in good faith that is necessary to protect our rights, protect your safety or the safety of others or to investigate fraud.

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number, and country location
  • Unique Identifiers such as password
  • Information about business such as company name

Some services provided by SMC require minimal information to complete transactions such as emailing a parts list from a drawing created in the complimentary CAD design center. Though the information is not required to use the service, the additional enhancements may not be available without the information.

We may send you marketing emails from time to time. Out of respect for your privacy, you may choose to stop receiving these marketing emails by following the unsubscribe/ opt-out instructions included in these emails, or you can contact us at marketing@smcusa.com

Information Sharing

SMC may share your personal information with third parties only in the ways that are described in this privacy policy. Third-party service providers could be used to send email or provide customer support and are strictly prohibited from using our users’ personal information for any purpose other than stated in the contracted service.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. In some cases, SMC may provide your information to our authorized distributors or other SMC entities. These companies are authorized to use your personal information only as necessary to provide these services to us.

SMC USA CRM and Email system providers maintain Privacy Shield certification standards. Data from these systems are used to send emails to interested parties, to provide account information, track sales opportunities, and identify project data for our sales personnel and distribution partners.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if SMC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

International Transfers

To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.

Privacy Shield

SMC Corporation of America participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.  SMC Corporation of America is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Frameworks, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list 

SMC Corporation of America is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  SMC Corporation of America complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. 

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, SMC Corporation of America is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, SMC Corporation of America may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe, our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. 


User Access and Choice

Upon request, SMC will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on your member account information page by logging in to your account or by emailing our Customer Support (insidesupport@smcusa.com).  We will respond to your request within 30 days.

Cookies and Other Tracking Technologies

SMC and our business partners, distributors, or analytics or service providers such as Google, SalesForce.com, SOLIDWORKS, Wistia, etc. uses cookies and similar technologies ( are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication.

As is true of most web sites, we gather certain information automatically and store it in log files. This information

We use this information, which may identify individual users, nister the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We may link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to allow tracking and analysis of clickstream data, and to personalize our web site for users.

Advertising

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites, for example, we use Attribution / Analytics (Google Analytics). Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or, if located in the European Union, click here).  Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of SMC Corporation of America. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this web site prior to or at the time of the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

SMC Corporation of America
U.S. Headquarters
10100 SMC Blvd. 
Noblesville, Indiana 46060

SMC Customer Support (insidesupport@smcusa.com)

1-800-762-7621

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.